PTCL Efficiency

PTCL charges amount of Rs. 199/- in the form of Line Rent to all customers, including domestic and business lines. This amount is supposed to take care of the telephone lines, including maintenance cost and the salaries of the staff i.e. Linemen. In reality there is no such thing like taking care of telephones lines, and there is no such thing line maintenance, etc.

“Hello to the Future”, this is how we suppose to say Hello to the world, with broken lines, fragile like spider net and waiting for a drizzling or a little windy weather to get damaged. The slogan is absolutely contradictory to the system they are managing.

Actually customers are on their own. When a telephone line gets damage and connection goes to dead, it is a very tiring and painful process to have it back in perfect condition, especially for domestic / home users. Though it is correct that during last couple years progress, PTCL has made the process of complaint registration a bit easy but implementation of that process up to solving the customers’ complaint is the same as it was before a few years ago during the dark ages of telecommunication system of Pakistan.

PTCL must improve their infrastructure and have a system of check & balance which monitor the progress of staff at root level about whether they are working according to standard protocols or not. This the age of technology and advancement, we can not afford to live like in the age of Graham Bell.

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Tags: pakistan corruption, ptcl, telecommunication

Category: Business